To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is always adhered to:

• Punctuality is essential with all students to arrive at the venue 15 minutes prior to course start time. Ensure you allow adequate time for travel and parking etc. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive any later than 30 minutes for training. There will be a transfer fee of £25 per training date to reschedule your training if you arrive late.

• Please do not break from the training unless instructed to do so by the educator. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorized breaks will mean you miss vital training that impedes your success on the course.

• Should you leave the training environment and return late from break(s), you may be refused entry and be unable to complete your course.

• Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your course. Genuine reasons will be subject to the discretion of trainer and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.

• All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g., medical reasons) to this must be agreed at the time of booking and a suitable model may be required to be provided by the student to participate.

• We can accept no responsibility for any loss, damage, or theft of personal property; however rare. Therefore, we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the venue. Any property left behind will be held for 48 hours, following which it will be disposed as appropriate. Students are responsible for collection of lost items. We cannot post or deliver any lost property.

• Products / tools provided at the venue remain the property of Le’Miche School of Beauty and should not be taken from the venue at any time. Such will be treated as theft and reported to the authorities. It is the student’s responsibility when working with the tools / products provided to take care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage certicates will be withheld until any matter is resolved.

• Use of mobile phones is prohibited during training and should be away and placed on silent.

• Smoking, use of e-cigarettes / vaporisers are not permitted inside any of the training venues.

• Students must not consume or be under the influence of alcohol, or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the venue where we have reason to suspect such influence, and the police may be contacted if appropriate.

• The training centers operate a mixed sex basis for training days, and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking.

• Be courteous and respectful to trainers and other students. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Our trainers will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.

• Verbal, physical, or written abuse will not be tolerated at any time and will result an immediate verbal warning from the trainer. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your certificate and will forfeit all course fees paid.

• Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your trainer so action can be taken, or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.

• Learner feedback forms are to be completed at every training session and are compulsory where requested.

• Proof of ID must be shown to the trainer at the beginning of every training course to gain admission to the training environment. Entry may be refused without this.

• Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training environment. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos / videos may occasionally be taken by trainer with the strict permission of students, for the purposes of marketing / promotion.